Shipping policy
Shipping Policy
Thank you for shopping with Lipexa. Here's everything you need to know about how and when your order will reach you.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after weekends and holidays will begin processing the next business day. You'll receive a confirmation email with tracking information as soon as your order ships.
Shipping Times & Rates
We currently ship within United States
- Standard Shipping: 7-10 business days
Delivery times are estimates and begin once your order has been processed and shipped, not from the time the order is placed.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for the tracking information to become active. If you haven't received tracking within 3 business days of ordering, email us at contactlipexa@gmail.com and we'll look into it right away.
Shipping Delays
Occasionally, delivery may take longer than expected due to carrier delays, weather, high order volume, or other circumstances outside our control. We appreciate your patience and will always do our best to help track down a delayed package.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we'll reach out to arrange re-shipment, which may involve an additional shipping charge.
Lost or Damaged Packages
If your order arrives damaged, or your tracking shows delivered but you can't locate your package, contact us at contactlipexa@gmail.com within 5 days of the delivery date. Include your order number and, if applicable, a photo of the damage, and we'll make it right with a replacement or refund.
International Shipping
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in your order total and are determined by your local customs authority.
Questions?
For any questions about your order or shipping, email us at contactlipexa@gmail.com. We reply within 24 hours, Monday–Friday.