Return & Refund Policy

Eligibility

To be eligible for a refund under our guarantee:

• Your request must be made within 60 days of the date your order was delivered.
• The purchase must have been made directly through our official website. Purchases made through third-party marketplaces or unauthorized resellers are subject to that seller's return policy, not ours.
• You may request a refund on opened or partially used bottles — we only ask that you've genuinely given the product a fair try.

How to Request a Refund

Getting a refund is simple:

• Email us at contactlipexa@gmail.com and include your order number and the email or name used on the order.
• Our team will confirm your eligibility and reply with next steps, usually within 24 hours (Monday–Friday).
• If a return of the product is required, we'll provide the return address and instructions at that time.

Returning Your Product

If we ask you to return your bottle(s), please ship them to the address our team provides:

• Please include a note with your order number inside the package so we can match it to your account.
• Return shipping costs are the customer's responsibility unless the return is due to our error (see "Damaged, Defective, or Wrong Items" below). We recommend using a trackable shipping method, as we can't guarantee we'll receive un-tracked returns.

Refund Processing

• Once your refund is approved, it will be issued to your original payment method.
• Please allow 5–10 business days for the refund to be processed and to appear on your statement, depending on your bank or card provider.
• The refund covers the product price. Original shipping charges (if any) are non-refundable unless the return is due to our error.

Bundles & Free-Item Offers

If your order was part of a multi-bottle bundle or a "buy more, get one free" promotion and you'd like a full refund, please return all bottles included in the offer, including any free or discounted item. If only part of a bundle is returned, your refund will be adjusted to reflect the actual per-bottle price of the items you keep.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or you received the wrong item, we'll make it right at no cost to you. Email contactlipexa@gmail.com within 30 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or a full refund, including any shipping costs, without requiring a return.

Subscriptions

If you're enrolled in a subscription, you can cancel at any time before your next billing date by emailing contactlipexa@gmail.com. Cancelling stops future orders and charges. Orders that have already shipped are covered by the standard 60-day guarantee above.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We process orders quickly, so we can only cancel before an order has shipped. Once shipped, it falls under our standard return and refund process.

Before You File a Chargeback

If something's gone wrong with your order, please reach out to us first — we're genuinely quick to help and can almost always resolve it faster than a bank dispute. Email contactlipexa@gmail.com and give us the chance to make it right.